Description:
KEY OUTPUTS
Prepare welcome and departure notes for guests Check guests in during the day and manage dietaries, children, or any other special requests Implement and follow the BOPs Host guests during the day - meet them back from drive and assist with any request they have Ensure that all products that come into contact with the guest are consistently of the correct standard Check set ups for breakfast, lunch and dinner Make sure the main area is always tidy and styled to the BOPs Host guests at mealtimes and check smooth running of service from the kitchen and waiters Work closely with waiters and HODs to maintain a high service standard Assist in any other departments as and when required Host children’s activities at the lodge Provide superior service and quality to guests Must enjoy working with children and be creative when planning fun children’s activities
SKILLS REQUIRED
Communication skills - with guests and fellow staff members Standard of your work must exceed the standard of the lodge Good organisational ability Lateral thinking ability Initiative Must adhere to World Class Hospitality and Service Standards Professional, courteous, hospitable to guests Must be able to cope under pressure to meet guests needs Must be able to lead people and correct things when needed Honest, have good integrity, proactive and driven person who has career ambitions
KNOWLEDGE REQUIRED
Hospitality Environment The surrounding communities The country Company Knowledge (as well as Africa Foundation) Valid unendorsed SA driver’s license essential
PREVIOUS WORK EXPERIENCE REQUIRED
Experience in the service industry especially in dealing with guests and staff Previous camp manager experience and advantage Previous experience in working with children an advantage
This is a permanent live-in position, based at the lodge.
Transport to/from leave cycles is the successful candidate’s own responsibility.
23 Feb 2023;
from:
gumtree.co.za