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Lodge Manager
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1 year ago2017 views
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General Details
Description
KEY OUTPUTS
- Prepare welcome and departure notes for guests
- Check guests in during the day and manage dietaries, children, or any other special requests
- Implement and follow the BOPs
- Host guests during the day - meet them back from drive and assist with any request they have
- Ensure that all products that come into contact with the guest are consistently of the correct standard
- Check set ups for breakfast, lunch and dinner
- Make sure the main area is always tidy and styled to the BOPs
- Host guests at mealtimes and check smooth running of service from the kitchen and waiters
- Work closely with waiters and HODs to maintain a high service standard
- Assist in any other departments as and when required
- Host children’s activities at the lodge
- Provide superior service and quality to guests
- Must enjoy working with children and be creative when planning fun children’s activities
SKILLS REQUIRED
- Communication skills - with guests and fellow staff members
- Standard of your work must exceed the standard of the lodge
- Good organisational ability
- Lateral thinking ability
- Initiative
- Must adhere to World Class Hospitality and Service Standards
- Professional, courteous, hospitable to guests
- Must be able to cope under pressure to meet guests needs
- Must be able to lead people and correct things when needed
- Honest, have good integrity, proactive and driven person who has career ambitions
KNOWLEDGE REQUIRED
- Hospitality
- Environment
- The surrounding communities
- The country
- Company Knowledge (as well as Africa Foundation)
- Valid unendorsed SA driver’s license essential
PREVIOUS WORK EXPERIENCE REQUIRED
- Experience in the service industry especially in dealing with guests and staff
- Previous camp manager experience and advantage
- Previous experience in working with children an advantage
This is a permanent live-in position, based at the lodge.
Transport to/from leave cycles is the successful candidate’s own responsibility.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjk2MDY4MTI/c291cmNlPWd1bXRyZWU=&jid=1503280&xid=329606812
Id Subtitle 1190014162
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ABC Worldwide
Selling for 2+ years
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