Description:
Lodge Manager
Location: Okavango Delta, Botswana
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The ideal person/couple would be held in high regard within the tourism industry, they would have a lot of experience in running a 5-star property in a remote area independently, with a good general understanding of lodge operations, finance, and staff management. The couple or individuals should be passionate about hospitality, and have a keen interest in sustainability, conservation and community development.
KEY RESPONSIBILITIES
Relationship building – with – staff, guests, governmental departments, the community, the industry (agents and other lodges) Corporate Social Responsibility – working with the Africa Foundation in community development Business efficiencies – cost control, local produce, quality of product HR structure – maintaining and enhancing – understanding and adherence Product development on guest experience – lodge, food, game experience, all guest touch points Engaging – with the people, the culture, the work style, the expectation Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings Sustainability – Analyzing the impact Sustainability has on our business and improving it Reducing our Carbon Footprint Management of Resources Financial Management – Providing an oversight role of the lodge finance Forecasting – Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever changing business environment Training Development – Providing the needed to the team to ensure they are up to speed with the desired service standards New concepts and Creative Ideas – Keep abreast with the latest trends of service delivery Health and Safety at the workplace Development of a superior workforce Plan staffing levels Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate, right number and quality of employees