... for a Head of Operations - Call Centre Basic Function Manage the Operational ... to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability Ensure ... time as directed by the Supervisor Primary Internal Interactions Below: Senior ...
a year ago
... an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team ... is preferred Values & Behaviour Customer Service Orientation Quality Orientation Empathy for ... in at an International Call Centre Education Requirements Grade 12/Graduation ...
a year ago
... : Head of Network Operations Centre Location: Century City, Cape ... offer industry leading Customer Service, Risk/Fraud and ... them to offer exceptional business services, while enjoying a “work ... 24/7/365 Network Operations Centre Experience of monitoring tools. ...
2 years ago
... . Must be working in a Call Centre environment Manage relationships and SLA ... as the effective delivery of services and solutions. Manage information risk ...
a year ago
... expected client service levels Demanding and time-sensitive call centre environment Requirements ... to work shifts Previous customer service experience preferred Employment terms and ...
a year ago
... as the effective delivery of services and solutions. Manage information risk ...
a year ago
... expected client service levels. • Demanding and time-sensitive call centre environment Requirements ... to work shifts • Previous customer service experience preferred Employment terms and ...
a year ago
... expected client service levels Demanding and time-sensitive call centre environment Requirements ... to work shifts Previous customer service experience preferred Employment terms and ...
2 years ago
... expected client service levels Demanding and time-sensitive call centre environment Requirements ... to work shifts Previous customer service experience preferred Employment terms and ...
2 years ago
... description provide superior airline reservation services to customers Duties include handling ... criminal record Experience in Customer Services / Call Centre / travel and tourism sector ...
a year ago
... description provide superior airline reservation services to customers Duties include handling ... criminal record Experience in Customer Services / Call Centre / travel and tourism sector ...
a year ago
... description provide superior airline reservation services to customers Duties include handling ... criminal record Experience in Customer Services / Call Centre / travel and tourism sector ...
a year ago
... description provide superior airline reservation services to customers Duties include handling ... criminal record Experience in Customer Services / Call Centre / travel and tourism sector ...
a year ago
... assessment of product in our Service Centre as well as managing of ... when implementing new products and services Gaining internal knowledge about new ... responsible for the first line service Qualifications Bachelor’s Degree in Electrical ...
a year ago
... assessment of product in our Service Centre as well as managing of ... when implementing new products and services Gaining internal knowledge about new ... responsible for the first line service Qualifications Bachelor’s Degree in Electrical ...
a year ago
... Advisor/ SME Trainer (Call Centre) (George Area) The ... and professional communications skills with supervisor, manager, operations management, ... and visits with the supervisor’s guidance Collaborate with ... in BPO/ Call Centre environment Please send contact ...
a year ago
... SME Trainer/Business Trainer (Call Centre) The primary role of the ... and professional communications skills with supervisor, manager, operations management, peers ... and visits with the supervisor’s guidance Collaborate with the ... in BPO/ Call Centre environment
a year ago
... & RESPONSIBILITIES Determines call centre operational strategies by conducting needs ... productivity, quality, and customer-service standards; contributing information and analysis ... corrective actions Prepares call centre performance reports by collecting, ...
2 years ago
... of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled ... the delivery of the Contact Centre’s operational service strategy Lead, develop and ... or initiatives impacting Customer Service Ensure the Contact Centre has appropriate levels ...
2 years ago
... Centre experience or, Previous Team Leader / Supervisory experience in a service ... environment Previous international contact centre experience will be ... meet agent adherence and reach service levels (Basic Metrics i.e. NPS ...
2 years ago