Description:
Brief Job description
provide superior airline reservation services to customers Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Dutch & English Language Skills Matric (Grade 12 or Equivalent qualification) Computer literacy at intermediate level No criminal record Experience in Customer Services / Call Centre / travel and tourism sector advantageous Demonstrated ability to resolve customer complaints and offer alternative solutionsWork hours
8.5 – 9 hour shifts per day on rotation Shifts to be rostered from Mondays to Sundays including local and market public holidays Operational hours: 09h00 – 21h15 Work from home or work at offices (located in V&A Waterfront, Cape Town) Work from home requires own Fibre fixed line internet connection & UPS solution at own cost Training: 4 – 6 weeks Probation period: 4 monthsSalary and Benefits
Permanent, Full-time employment Market-related salary Work from home or at offices Paid Training Benefits: Employee assistance programme Health insurance benefit Provident fund
17 Jan 2023;
from:
gumtree.co.za