Description:
For supporting our growing business we are looking for a Technical Support Engineer (Solar PV Industry) reporting to our Business Development Manager in Cape Town.
Responsibilities
Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects Technical selling, consultation and support of customers and in respect of the company’s Solar PV products and systems in both – commercial and residential markets Technical On-Site and telephonic support Repair and assessment of product in our Service Centre as well as managing of product return processes Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients Support Department Manager when implementing new products and services Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues Working close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc… Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shown Preparing Solar PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein Drawing of single line diagrams Being the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line service
Qualifications
Bachelor’s Degree in Electrical or Mechanical Engineering is preferred Knowledge and experience in the SOLAR field is an asset Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred Minimum 2 years technical experience in the SOLAR industry Excellent written and verbal communication skills required Excellent Afrikaans and English skills Willingness to work in a fast-paced, customer facing environment Ability to organize, prioritize and effectively multi-task daily and meet deadlines Assertive, confident and clear communicator – via e-mail, phone and face-to-face Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset Experience with PV Design Software such as PV Syst, PV Sol etc., is an asset Must have valid state driver’s licenseBenefits
Competitive compensation Attractive vacation arrangements Career path opportunities for top performers in a growing industry
Should you meet all the requirements ...
11 May 2022;
from:
gumtree.co.za