Description:
Brief CSSR Job description
Work for a prestigious airline brand on various work streams Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages Work on airline reservations systems & handle voice calls, written correspondence and other multimedia channels daily Fully paid product and systems training provided Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment
Requirements
Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level) Located in South Africa Permanent residence permit / South African ID holders preferred VISA candidates will be considered for foreigners residing in South Africa Excellent Computer literacy & technical skills No criminal record Flexibility to work shifts Previous customer service experience preferred
Employment terms and conditions
Work from Home Client will provide laptop Candidate must have fibre / stable ADSL internet connectivity and cover internet costs Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week) Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements. Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom. Probation period: 4 months
To apply, please provide the following:
Updated CV Copy of ID/PR/VISA that permits you to work Language assessments will be carried out during screening by the recruiter Proof of internet (for work from home applicants)
10 Mar 2022;
from:
gumtree.co.za