Description: We are looking for a Talent Acquisition Head to design and implement recruiting strategies for our SA operations. Roles and Responsibilities include – Building talent pipelines Leading all sourcing strategies Managing external partnerships ...
a year ago
... teams • Manage the Contact Centre workforce. motivate and manage ... customer Requirements • Matric • Certified Call Centre Manager or equivalent qualification, a distinct ... 2-4 years’ experience in a BPO Call Centre Management position • Knowledge of and ...
a year ago
... and assist the Contact Centre Manager in handling the day- ... and complete information - Monitor calls to improve quality, minimise errors ... with the Customer Service Centre for further discussion with ... a point of escalation for calls requiring a higher degree of ...
2 years ago
... to fulfil the position of Call Centre Agent (CCA). Job Description Serviced ... projects in liaison with other centres around the world. Should you ...
2 years ago
Description: TITLE: ACCOUNT MANAGER (BPO) (Cape Town ... seeking an experienced Account Manager with exceptional client ... client expectations on contact centre campaigns. In addition, ... Experience in working on Call Centre campaigns. TES Account/Project ...
a year ago
... as predetermined by Property Manager and Centre Manager Experience / Education: A ... Skills, Financial / Numeracy Skills, Call & Query Analysis, Computer Literacy ... with: Internal: Property / Centre Manager, Lease Administrator, Debtors Administrator, ...
a year ago
... : Our client in the BPO Call Centre is urgently looking for a Network ...
6 months ago
... , hospitality, customer service, concierge or call centre Exceptional verbal and interpersonal skills ...
a year ago
... on the in house knowledge managers system in a timely manner with ... , hospitality, customer service, concierge or call centre Exception...
2 years ago
... I m looking an Operation Manager to manage Operations in a Call centre environment Basic Function ... of Agents and Assistant Managers and Lead Assistant Managers. · Executive quarterly ... Agents and Assistant Managers and Lead Assistant Managers and consequent ...
a year ago
... reception area. • Answer all incoming calls and direct caller’s inquiries to ... friendly and efficient service. o Ensuring calls are dealt with speedily. o Effectively ... written and telephonic communications o Logging calls for all reports handed in ...
10 months ago
Description: Head of Network Operations Centre Location: Century City, Cape Town ... operators working closely with Incident Managers and SRE and assisting Head ... in a 24/7/365 Network Operations Centre Experience of monitoring tools. DataDog ...
2 years ago
... Experience. Elevated. As an Operations Manager in Cape Town, South Africa ... , operational teams • Manage the Contact Centre workforce. motivate and manage supervisory ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
... Cape Town City Centre is seeking an experienced kitchen manager to join ... Cape Town City Centre is seeking an experienced kitchen manager to join ... must have atleast 3 years kitchen manager experience THIS POSITION PAYS R55 ...
9 days ago
... looking for an excellent WFM Manager to join the team! Basic ... patterns Performs routine audits of call center reports to ensure accuracy ... Able to analyze call center trends, including call volume, call patterns, staff productivity ...
a year ago
... Service Maintain an effective hours call and professional service to all ... needs of the customer Develop a call schedule to adequately cover territory ...
2 years ago
... management Experience in the Contact Centre environment Good networking and relationship ...
11 months ago
... . Provide a daily report to the manager for consideration and review. Reporting ...
a year ago
... working for an international contact centre Ability to work in different ...
2 years ago
... working for an international contact centre Ability to work in a multi ...
2 years ago