Description:
Location: Century City, Cape Town
Salary: Exp. Dependent
Start: ASAP
Purpose of the Role
To manage and maintain the operations team of the Central Fraud team and develop the whole department.
Key Responsibilities:
Handle escalations from our Licensees and 3rd party organisations Develop and optimize new and existing processes, infrastructure, strategies, and tools, utilized to identify, and manage fraud risk Ensure suspicious activities are promptly investigated, handled in a timely and appropriate manner, working with the respective stakeholders where applicable Provide strategic insights via regular high-quality reporting to the management team Act as an escalation resource for cases that require more in-depth investigation and knowledge Oversee the flow of daily operations ensuring that all tasks of the team are done in an accurate and efficient way Monitor team performance, KPIs, and SLAs and motivate the team to achieve goals Work closely with QA to ensure service levels are met and any training gaps are fulfilled Monthly Team feedback sessions and managing progress of direct reports. Recruitment of team members, subject to agreed criteria Hold weekly meetings with Quality Assurance Team Leader to close any performance gaps for the team Be the subject matter expert in your vertical Hold weekly meetings with department Team Leaders (Payment Ops, Verifications, QA) Document and send via email any personal improvement discussions held with individual team members to management and to the individualRequirements:
Experience of working in an eCommerce business Experience working in risk & fraud mitigation function and understanding the regulatory requirements. Making operational and process decisions Experience in handling & mentoring people and holding healthy discussions. Experience in documentation and effective communication Effective business decision-making skills, be able to think on your feet Excellent computer proficiency (MS Office – Word, Excel, and Outlook) Leadership experience, handling people and their work Extensive knowledge of Anti Money Laundering Regulations and Responsible Gaming Experience in working for an international contact centre Ability to work in a multi-dimensional environment Grade 12 or equivalent Attention to detail and time management skills Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
11 May 2022;
from:
gumtree.co.za