Description:
Takalani Security Holdings is a Security Service Provider based in Gauteng. We are inviting a Customer Service Manager to apply for a position available within the JHB Central / West area to oversee retail sites. If you are a professional Customer Service Manager with excellent customer service, fit and healthy as well as committed to providing high-quality security services to our clients, this opportunity is for you.
JOB REQUIREMENTS
· Possession of Grade 12
· PSIRA GRADE B Certificate
· Certificate in Business Management
· A post-graduate Qualification will be an advantage
· At least Min 5 Years’ Experience in the Security Industry
· Must have a valid driver’s licence
· 3 -5 Years’ Experience in Retail Sector
· Minimum 3 Years’ Experience in a Supervisory position
· Minimum 5 Years’ Experience in Driving
CORE RESPONSIBILITIES:
1. Management Responsibility
· Conduct Operational Planning for the business
· Review reports and other performance data to measure productivity and goal achievement and determine areas that need improvement
2. Communication Management
· Respond to customer queries and complaints 3. Customer Relations Management
· Manage relationships with clients
· Undertake customer service assessment (customer surveys, evaluation, and actions)
3. Human Resource Management
· Development and assess of own team's key performance areas
· Oversee delivery of KPA’s of all employees under your supervision
· Manage leave planning of operational staff under your supervision
4. Strategy Management
· Development of Departmental / Regional Operational Strategy
· Lead the implementation and monitoring of the operations strategy
· Ensure compliance with the recommended strategic objectives
Please send your CV, and Credentials to the HR Support team using the following contact details: Office: (011) 782 1484 or (011) 678 1385. Fax: +27 86 414 0068 Email: hradmin@takalanisecurityholdings.co.za