Account Director Mena

Description:

To partner with our MENA clients to provide strategic recommendations, leadership & management of their accounts with Incubeta in order to deliver outstanding results for both our clients and Incubeta cementing the partnership relationship and leading to further growth.
The Account Director is the primary senior point of contact for clients, and will need to work collaboratively with multi-disciplinary internal consultants, project managers & operational services teams across Media, Technology & Creative, as well as external solutions providers & partners, to deliver top class service, solutions and efficiencies.
The Account Director is the senior face of the client internally and they will represent the best interests of the client, while ensuring that Incubeta becomes a trusted partner with our best interests and requirements being met. They will drive a high level of process excellence to achieve optimal internal efficiencies to maintain favorable client profitability.

Place Within Organisation
Direct Report to the Client Service Director or Managing Director: MENA
Works closely with the Operational & Functional HOD’s within Incubeta
Drives collaboration (often across multi-project workstreams) between the MENA Business Unit (Account Management, Consultants, Project Managers) and the Operational Hub teams ( Delivery Managers, Media Traders, Creative teams, Data & Analytics and SEO analysts.)
Working Hours
Extended hours or work week to align with the Mena market operating hours i.e. Mena work week is Sunday - Thursday.
Tasks & Responsibilities
Management of the client relationship, both internally and externally - Is the first point of escalation to manage most requests or issues.
Drive and champion the MENA Clients strategic goals, living shared values and core behaviours.
Work closely with the Consultants, to effectively deliver on client proposals, solutions and roadmaps to achieve the objectives encouraging client growth and new opportunities.
Collaborating with Solutions Leads and Project Managers in scoping projects to deliver solutions efficiently and successfully.
Manages client briefs to ensure delivery of efficient and contractually agreed solutions.
Drive and communicate client briefs and business strategy to internal departments in consultation with the Project Managers Consultants, Media Managers and other staff members working on the same accounts
Supporting the Digital Project Manager in the management of client expectations in terms of project delivery, particularly in terms of timelines, budgets, requirements and dependencies.
Working with partner agencies and in-market 3rd party partners (Publishers) to deliver cohesive campaigns/strategies
Financial management - ownership of client Invoicing & administration, particularly financial recons and addressing any budgetary issues.
Client Adminis