Description:
SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales – at least 5 years’ experience Experience in a retail sales role for an African inbound operator – at least 10 years’ experience Skilled in designing detailed and individualized quotes for itinerary requests Excellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focus Target orientated, and experience of delivering results in a performance oriented and fast paced sales environment Strong administration and organizational skills with great attention to detail with desire for continuous improvement Excellent time management skills with the ability to multi-task and prioritize tasks Proactive mindset and can-do attitude Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling) Experience in and willingness to handle issues outside of office hours when required Self-starter and the ability to work independently as well as within a broader team setup Energetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Strong sales & customer service skills (written & telephone) Knowledge of Business Sales Systems e.g. HubSpot
RESPONSIBILITIES & DUTIES
Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partners Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of options Compile attractive tailor-made itineraries to match client expectations and budgets Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stages Following sales procedures as set out in the operating manuals Follow up with clients after a safari for any feedback and encourage referrals Working alongside the Sales Ops consultant throughout the sales and confirmation process Collaborative approach with Guest Services team to provide best in class guest service Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basis Report any errors or issues to your line manager immediately on discovery Provide proactive support to colleagues in peak or leave times Contribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as requir...
24 Apr 2022;
from:
gumtree.co.za