Description:
SKILLS & EXPERIENCE REQUIRED
Strong administration and organizational skills Meticulous attention to detail Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers Must work well under pressure Excellent time management skills with the ability to multi-task and prioritize tasks Proactive mindset and can-do attitude Ability to work independently as well as within a broader team setup Good computer literacy including use of inhouse sales systems Strong administration and organizational skills with great attention to detail with desire for continuous improvement Creative, problem-solving mindset Experience in and willingness to handle issues outside of office hours with required Self-starter and the ability to work independently as well as within a broader team setup Energetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa, and 5 years’ experience in the safari industry Experience working in a sales team environment and/or operations background Strong sales and customer service skills (written & telephone) Knowledge of Business Sales Systems e.g., HubSpot
RESPONSIBILITIES & DUTIES
Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from quote stage through to client travel Checking availability at the company and 3rd party properties through various online platforms as well as email requests Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play Provisional holding of the company’s accommodation on inventory management system Confirmations of all services upon guest confirmation, checking for accuracy Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist Liaising with finance team to ensure efficient allocation of deposit to booking Pre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needs Updating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stage Preparation of final documents for ...
24 Apr 2022;
from:
gumtree.co.za