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Snr Sales Ops Consultant - Travel Industry
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2 years ago1759 views
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General Details
Description
SKILLS & EXPERIENCE REQUIRED
- Strong administration and organizational skills
- Meticulous attention to detail
- Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
- Must work well under pressure
- Excellent time management skills with the ability to multi-task and prioritize tasks
- Proactive mindset and can-do attitude
- Ability to work independently as well as within a broader team setup
- Good computer literacy including use of inhouse sales systems
- Strong administration and organizational skills with great attention to detail with desire for continuous improvement
- Creative, problem-solving mindset
- Experience in and willingness to handle issues outside of office hours with required
- Self-starter and the ability to work independently as well as within a broader team setup
- Energetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
- Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa, and 5 years’ experience in the safari industry
- Experience working in a sales team environment and/or operations background
- Strong sales and customer service skills (written & telephone)
- Knowledge of Business Sales Systems e.g., HubSpot
RESPONSIBILITIES & DUTIES
- Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from quote stage through to client travel
- Checking availability at the company and 3rd party properties through various online platforms as well as email requests
- Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible
- Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play
- Provisional holding of the company’s accommodation on inventory management system
- Confirmations of all services upon guest confirmation, checking for accuracy
- Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist
- Liaising with finance team to ensure efficient allocation of deposit to booking
- Pre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needs
- Updating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stage
- Preparation of final documents for ...
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Id Subtitle 1087077622
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ABC Worldwide
Selling for 2+ years
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Overview
My Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience (5+ years) dealing with international clients in the high-end travel space and designing specialist safaris into Southern and East Africa. Ideally my client is looking for someone based in Cape Town or someone willing to relocate, who is self-motivated, an exceptional communicator, efficient, resourceful and passionate about Africa. The company prides itself on the careful design of each itinerary they create. By way of explanation - there are broadly 3 ways of travelling offered. The Successful Travel Consultant (incumbent) appointed will be selling the following :
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Join the future of work!
Ditto Hire is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates. We are currently looking for a Sales Manager to help us grow our customer base. If you are ready to go to the moon, Ditto Hire is the company to help you get there.
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