Description:
Position Overview
This position is responsible for sales and quest service within the Company’s Retail Sales Team. As the main point of contact at the company for prospective quests, you will handle all communications from the initial inquiry, advising, and consulting to find the best itinerary for the quest’s needs, through the sales process as well as pre-travel, during-travel, and post-travel services. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any quest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation, and communications both with guests and internally with colleagues.
Skills and Experience Required:
Experience in, and knowledge of east Africa safari – at least 5 years of experience Experience in a retail sales role for an African inbound operator – at least 10 years of experience Skilled in designing detailed and individual quotes for itinerary requests Excellent sales and customer service skills and the ability to close a sale and upsell Excellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focus Target-orientated, and experience in delivering results in a performance-orientated and fast-paced sales environment Strong administration and organizational skills and great attention to detail with desire for continuous improvement Excellent time management skills with the ability to multi-task and prioritize tasks Proactive mindset and can-do attitude Experience in handling difficult situations (e.g., Complaints, last-minute requests, changes whilst traveling) Experience in and willingness to handle issues outside of office hours when required Self-Starter & the ability to work independently as well as within a broader team setup Energetic and eager to learn Strong sales & customer service skills (written & telephone) Knowledge of Business Sales Systems e.g., HubSpot
Responsibilities and duties
Handling of Safari requests on behalf of the company received from repeat or recommended guests, vis the Company website and social media channels, corporate & charitable partners Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics, and suitably of options Compile attractive tailor-made itineraries to match client expectations and budgets Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, an...