Description:
Mandarin SAP ERP System Software Assistant, Kempton Park, Rneg + Ben
Diploma / Certificate in Information Technology: System support or similar Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years Experience in database systems, reporting and query tools Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff Effective time management skills and ability to prioritise work assignments Analytical Ability to solve problems Able to build and maintain business relationships Desire to learn and grow within the organisation Strong team player
DUTIES
Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge Communication and problem-solving skills to deliver support services for business applications The successful candidate for the role will be responsible for the following systems/apps (but not limited):- SAP
- Evolve
- Xperteck
Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders Investigate and analyse system issues to determine cause of issues and appropriate corrective action Provide system knowledge and consultancy for divisional and cross- divisional projects ensuring that business process requirements are met, and best practice is achieved
07 Aug 2023;
from:
gumtree.co.za