Description:
KEY OUTPUTS:
Management of Tourplan System Content:
Ensuring Tourplan content is fully up-to-date and accurate at all times: Rates, offers, child rates, group rates, value adds, etc. Trading terms, policies, property includes/excludes, etc. Supplier information, contact details, etc. Overseeing the loading and checking of the above into Tourplan within specified deadlines Ensuring rate loading policies and procedures are strictly adhered to Ensuring the best-practice and procedure documentation is up to date Identifying process changes to optimize loading efficiency and accuracy Assisting with Tourplan content-related projects
Management of Rate loading team:
Day-to-day management of rate loading team, their capacity and their outputs Management of rate loading logging, delegation, and query resolution Reporting on team performance, including: Turnaround times Rate loading errors Number of suppliers loaded Team leave approval and appraisals Interviewing and hiring new staff Training new staff joining the team, and conducting ongoing training to develop team members Ensuring that the team has the necessary resources and training/mentoring to perform at their peak
Ownership of integration and alignment:
Ensuring alignment of content and content-loading process across all Tourplan instancesin Africa, Asia, and South America
Management and driving of the integration between Tourplan and external systems in conjunction with the Information Systems Team
KNOWLEDGE REQUIRED
An excellent working knowledge of Tourplan Computer literacy Good Excel knowledge Understanding of product contracting, including commission and mark-up / discounting structures
SKILLS REQUIRED:
People management skills, and ability to motivate a team to achieve deadlines Numbers, numbers and getting it right the first time – detail matters High attention to detail System savvy Ability to solve problems Thrive when under pressure while having fun at the same time Ability to empower, train and mentor people Pro-activeness - initiating and implementing rate loading initiatives Service oriented: Working toward and maintaining high service levels to in-house customers i.e. reservations and product teams Ability to communicate in a clear, concise, consistent and transparent manner
PREVIOUS WORK EXPERIENCE REQUIRED:
23 Feb 2023;
from:
gumtree.co.za