Description:
We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join
the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email
· Creative and out of the box planning and designing of itineraries
· Handling reservation requests either email or telephonic
· Processing of reservations from quote to finalising, including reservations, invoicing and travel
documents
· Professional servicing of our dynamic direct guests
· Proactive selling of our products and services ensuring the best possible safari for the guest
· Saturday duty and cell phone duty on a rotation basis
· Public holiday duty and cell phone duty on a rotation basis
· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis
· Backup for colleagues when they are away from the office
· Expanding product knowledge through attending training sessions
· An independent, curious and “can do it” nature
· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar,
Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
· A good knowledge on FIT and Groups policies and procedures
· A good knowledge of company Safari Offers
· Communication skills and a good command of the English language
· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management
· Computer aptitude
· Understanding of travel industry
· Attention to detail
· Elaborating in writing explanations or descriptions
· Exceptionally customer focused
· Creativeness, flexibility, high energy and patience
· An independent, curious and “can do it” nature
· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
· Tourplan reservations system
· Creativeness, flexibility, high energy and patience
· Must have at least 5 years reservations experience preferably in a tour operating environment, no
hotel, car rental reservations