Description:
Are you a skilled problem solver with a passion for delivering exceptional customer service? We are seeking!! dedicated Customer Service Centre Agents to join our team! As a key player in our organization, you will have the opportunity to handle escalations, address complaints, and take initiative in resolving issues. If you thrive in a fast-paced environment, work under pressure to ensure customer satisfaction and retention then this can be your new home.
Responsibilities:
- You will be shifted from Monday - Sunday between 8am and 8pm
- Handle customer escalations and complaints with empathy, professionalism, and efficiency
- Proactively identify and resolve problems, going the extra mile to ensure customer needs are met
- Take initiative in finding solutions and addressing customer concerns promptly
- Work effectively under pressure, maintaining composure and delivering quality service during peak periods!!!
- Focus on customer retention, building strong relationships and providing personalized assistance
- Deliver exceptional customer service that exceeds expectations, ensuring a positive experience at every touchpoint
Requirements:
- Matric Certificate
- 3 to 5 years' Customer Service experience
- Proficient in Microsoft O365 with a focus on applicable tools to execute areas of function
- Strong problem-solving skills and the ability to think on your feet
- Excellent communication and interpersonal skills to build rapport with customers
- Resilience and the ability to thrive in a fast-paced and challenging environment
- A proactive attitude and the ability to take initiative in resolving customer issues
- Prior experience in a customer service role is preferred
03 Jul 2023;
from:
gumtree.co.za