Description:
A well established company based in Brackenfell Cape Town is looking to employ experienced Customer Services Team Leader to join their organisation. This role reports into the Customer Service Manager.
Hours
40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements.Purpose of the role
The purpose of the Customer Services Team Leader role is to provide team leadership and functional operational excellence in the evolution of our CCC service delivery The Customer Services Team Lead manages and co-ordinates aspects pertaining to the operational customer interfacing aspects of the Customer Services Team (between 10-18 Customer Service Agents) The role motivates and develops the specifically allocated Customer Services delivery team that continuously seeks to meet and exceed the needs of our customers The role aligns with and supports the Customer Service Manager to co-create solutions, service scripts and standards with multiple stakeholders by placing the customer experience at the centre and evolving the service delivery model Being in direct contact with our customers means we’re able to consistently surprise them with outstanding service – the mission of this role is to create a best-in-class customer service experience as measured by the performance of their team within the bigger picture To ensure that optimal service is delivered to customersQualifications and experience
+2 years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - ( essential) Degree in Consumer behaviour, Communications, Business or equivalent - (beneficial) Experience within the FMCG, retail sector or similar - (preferred) Demonstrable passion for People! Knowledge of Customer Contact / Call Centre practices within the FMCG, retail sector, understanding of the practicalities and challenges of a customer services environment in this context- (essential)
23 Mar 2023;
from:
gumtree.co.za