... employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/ ... lead process meetings / calls. In addition to call service levels, customer ... Manager in at an International Call Centre Education Requirements Grade 12/Graduation ...
a year ago
... looking for a Head of Operations - Call Centre Basic Function Manage the Operational ... etc. Process Specific Skills · Inbound call center experience is essential. · Some ...
a year ago
... strategy. Must be working in a Call Centre environment Manage relationships and SLA ...
a year ago
Description: Basic Function: The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and ...
a year ago
Description: We are looking for a Talent Acquisition Head to design and implement recruiting strategies for our SA operations. Roles and Responsibilities include – Building talent pipelines Leading all sourcing strategies Managing external partnerships ...
a year ago
Description: IT Operations Lead / Manager: We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the ...
a year ago
... to fulfil the position of Call Centre Agent (CCA). Job Description Serviced-minded ... projects in liaison with other centres around the world. Should you ...
2 years ago
... Town Position - Late Stage Collections Agent The main purpose of the ... and work queues Servicing outbound calls effectively Achieve daily collections targets ... Stage Collections experience in the call centre environment Functional Knowledge and Skills ...
a year ago
... OF THE ROLE: The Sales Agent will be responsible for selling ... and residential Answering incoming sales calls and process Achieving personal monthly ...
a year ago
... Not only receives calls from but also initiates calls to the clients ...
2 years ago
... company Resolves all calls logged by the Call Centre Agents and Back Office ... done within SLA Escalates calls to the relative parties ... and Server Platforms Confirms Call resolution with client before ... resolving of the call Investigates and reports on ...
2 years ago
... Availability to work shifts (International Call Centre) Operations Management and Continuous Improvement ... key performance indicators for agents and review agent performance according to ... employees Ensure that all agents meet agent adherence and reach service ...
2 years ago
... and useful technical assistance on Call Centre Voice Setup (On-premise ... sets, IP station IDs, Agent IDs Registering/troubleshooting new/existing ... the End-Users/CC agents Provide guidance to end ... of the voice PBX, Call Centre solutions, ACD and Outbound ...
a year ago
... Description: Position Summary A Customer Service Agent is employed to perform a defined ... in fluent German Use common call centre telephone and computer technology. ... Manage workplace relationships in a contact centre. Use multiple information systems. Manage ...
2 years ago
... DUTIES & RESPONSIBILITIES Determines call centre operational strategies by conducting needs ... implementations Maintains and improves call centre operations by monitoring ... initiating corrective actions Prepares call centre performance reports by collecting ...
2 years ago
... , a call centre located in Randburg, Johannesburg, are looking to employ customer service agents ... on the territory and their call centre is open 7 days a week, ... Availability to work shifts (International Call Centre) Job Description Identify the needs ...
2 years ago
... hire trainees and tenured agents Monitors and completes daily ... management, peers and trainees/agents Deliberate to identify new ... new hires and tenured agents Implement and demonstrate efficient ... 12 months in BPO/ Call Centre environment Please send contact ...
a year ago
... SME Trainer/Business Trainer (Call Centre) The primary role of ... hire trainees and tenured agents Monitors and completes daily ... management, peers and trainees/agents Deliberate to identify new ... new hires and tenured agents Implement and demonstrate efficient ...
a year ago
... only No telephonic sales No call centre sales Face to face sales ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... only No telephonic sales No call centre sales Face to face sales ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago