Description:
Company based in Kuilsriver, Cape Town
Position - Late Stage Collections Agent
The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives.
Main Activities:
Outbound SLA and work queues
Servicing outbound calls effectively Achieve daily collections targets and monthly KPA targetsPayment Negotiations
Effective negotiation to ensure account rehabilitation in an efficient and professional manner Prevent account roll forward, reduce account balance in the respective serviceCustomer Service
To advise customers on product, legislative and account related queries To achieve customer satisfaction at all times To action customer instructions in an efficient and timeous manner To action administrative requirements related to customer account managementAdherence
Adhere to workforce schedule i.e. lunch and body breaks Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the businessQualification:
Must have a Senior Certificate – Grade 12Experience:
Must have at least 2 years Late Stage Collections experience in the call centre environmentFunctional Knowledge and Skills:
Software: Must be efficient in Account Management Debtor Systems Excellent verbal & written communication skills Strong problem solving and negotiation skills Understanding of the Retail Credit Account Management business Ability to work in a highly competitive and dynamic environment
20 Sep 2022;
from:
gumtree.co.za