... looking for a Head of Operations - Call Centre Basic Function Manage the ... etc. Process Specific Skills · Inbound call center experience is essential. · Some level ...
a year ago
... to fulfil the position of Call Centre Agent (CCA). Job Description Serviced ...
2 years ago
... Town Position - Late Stage Collections Agent The main purpose of the ... and work queues Servicing outbound calls effectively Achieve daily collections targets ... Stage Collections experience in the call centre environment Functional Knowledge and ...
a year ago
... OF THE ROLE: The Sales Agent will be responsible for selling ... and residential Answering incoming sales calls and process Achieving personal monthly ...
a year ago
... Not only receives calls from but also initiates calls to the clients ...
2 years ago
... weekly, monthly and the annual center performance and alerts management of ... patterns Performs routine audits of call center reports to ensure accuracy and ... functions Able to analyze call center trends, including call volume, call patterns, staff productivity ...
a year ago
... HSE, Logistics, Experience · Previous support center experience · Performance reporting · Salesforce or ... · Report writing skills · Sales skills · Call center skills (telephonic and chat) · Contractor ...
2 years ago
... , hospitality, customer service, concierge or call center Exceptional verbal and interpersonal skills ...
a year ago
... Resolves all calls logged by the Call Centre Agents and Back ... done within SLA Escalates calls to the relative parties ... and Server Platforms Confirms Call resolution with client before resolving ... of the call Investigates and reports on ...
2 years ago
... Description: Our client, a call centre located in Randburg, ... on the territory and their call centre is open 7 days ... to work shifts (International Call Centre) Operations Management and ... performance indicators for agents and review agent performance according to ...
2 years ago
... need of Advisor/ SME Trainer (Call Centre) (George Area) The ... including new hires and tenured agents Implement and demonstrate efficient ... needs Participate in client calls and visits with the ... 12 months in BPO/ Call Centre environment Please send contact ...
a year ago
... / SME Trainer/Business Trainer (Call Centre) The primary role of ... including new hires and tenured agents Implement and demonstrate efficient training ... business needs Participate in client calls and visits with the ... 12 months in BPO/ Call Centre environment
a year ago
... and useful technical assistance on Call Centre Voice Setup (On ... /utilization, status of the call recordings space etc Understanding of ... -sets, IP station IDs, Agent IDs Registering/troubleshooting new/existing ... of the voice PBX, Call Centre solutions, ACD and ...
a year ago
... Manager to manage Operations in a Call centre environment Basic Function Performance ... . · Documented monthly performance review of Agents and Assistant Managers and Lead ... development processes effectively. Appraisal of Agents based on evaluation of metrics ...
a year ago
... looking to employ customer service agents who are Norwegian, Danish, ... on the territory and their call centre is open 7 days ... to work shifts (International Call Centre) Job Description Identify ... issues Follow up customer calls where necessary Meets or ...
2 years ago
... only No telephonic sales No call centre sales Face to face ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... only No telephonic sales No call centre sales Face to face ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... only No telephonic sales No call centre sales Face to face ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... only No telephonic sales No call centre sales Face to face ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... identifying training needs for the agents and process level issues that ... agents · Conduct/participate in calibration exercises on regular basis · Handle incoming calls ... in the process · Brief new agents joining the process and explain ...
a year ago
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