... , mentor and coach a team of Call Centre Agents to create and deliver ... . • Leading and managing a team of Call Centre Agents to achieve client SLA ... campaign Requirements • Matric • 1-2 years contact Centre Team Leader experience Competencies • Strong ...
2 years ago
... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
8 months ago
... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
a year ago
Description: TITLE: ACCOUNT MANAGER (BPO) (Cape Town ... seeking an experienced Account Manager with exceptional client ... client expectations on contact centre campaigns. In addition, ... Experience in working on Call Centre campaigns. TES Account/Project ...
a year ago
... Experience. Elevated. As an Operations Manager in Cape Town, South Africa ... , operational teams • Manage the Contact Centre workforce. motivate and manage supervisory ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
... management Experience in the Contact Centre environment Good networking and relationship ...
11 months ago
Description: SNR Operations Manager (Night Shift) CallForce is seeking a ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
Description: SNR Sales Operations Manager (Australian & USA Campaigns) CallForce is ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
... contact for the employees and managers operating at specified accounts and ... place to achieve agreed contact centre service, sales and quality targets ... HR business partner or HR Manager providing operations support • Knowledge an ...
2 years ago
... immediately on the close loop call it will be logged to ... Numeracy Experience: Min 6 months call centre experience Previous Call Centre, Retail, customer facing experience ...
11 months ago
... on.. CallForce Direct is a specialized Call Centre recruitment company focusing on human ... of South Africans within the Call Centre environment. We would like to ...
9 months ago
... Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader experience BPO experience ... Cape Town CBD Strong contact Centre operations know how Effective people ...
2 years ago
... . Key responsibilities: Answer inbound voice calls from customers regarding automotive queries ... language subject pass mark 2 years call centre and BPO level experience – Mandatory ...
a year ago
... of innovative customized contact Centre solutions from South ... quality assessments of sales calls, chat interactions, and ... abilities. Collaborate with campaign managers and trainers to develop ... / similar role within a call center/ BPO or sales environment ...
6 months ago
... of innovative customised contact centre solutions from South ... quality assessments of sales calls, chat interactions, and ... abilities. Collaborate with campaign managers and trainers to develop ... / similar role within a call center/ BPO or sales environment ...
8 months ago
... and evaluate the performance through call monitoring, role-playing, and performance ... training within a BPO or contact centre environment. Strong understanding of sales ...
7 months ago
... for dynamic outbound agents to call trial and/or recently lapsed ... delivering innovative and customized contact centre solutions from South Africa to ...
8 months ago
... for dynamic outbound agents to call trial and/or recently lapsed ... delivering innovative and customized contact centre solutions from South Africa to ...
a year ago
... innovative and customized contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ... minimum productivity requirements for calls daily to ensure optimization ... Manage customer accounts and calls by logging onto and ...
8 months ago
... innovative and customized contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ... minimum productivity requirements for calls daily to ensure optimization ... Manage customer accounts and calls by logging onto and ...
8 months ago
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