Description:
Lead Human Capital and Talent Acquisition related functions for an iconic international brand
setting up operations in the South African BPO Sector. Bring innovation and solutions regarding
people management to positively impact business results. Act as the main point of the contact
for the employees and managers operating at specified accounts and sites, proactively
supporting the delivery of HR processes to operations.
Job Description
• Understand all key business initiatives and goals for each supported business unit
• Actively identify gaps, and manage risk
• Proactively implement human capital solutions to challenges affecting the success of
the business
• Develop a "Trusted Advisor" relationship with key leaders at multiple levels within
each supported business unit. Effectively partner with and leverage corporate support
teams
• Drive performance improvement plan, implement positive changes in the people
management
• Design and maintain organization vitality charts as the performance of the business
unit improves
• Challenge the organizational structure of the internal client and propose changes
• Act as the ultimate point of contact for all escalated Human Capital issues.
• Participate as a member of task forces in corporate-wide human capital and other
people initiatives requiring a human capital perspective
• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core
team of TA specialists.
• Manage a strategic and tactical sourcing plan to support specific hiring goals
• Manage, develop and maintain the communication flow and strategic partnership
between the Talent Acquisition team, corporate support teams and internal and
external stakeholders
• Improve the key success metrics associated with hiring goals
• Ensure compliance with recruitment best practice
• Act as a Legal Representative on behalf of company in all human capital/ labour
matters
• Assist in forecasting resource requirements and ensure that recruitment campaigns
are carried out in a timely manner to ensure that sufficient resources are in place to
achieve agreed contact centre service, sales and quality targets
• Continually review internal systems, procedures and processes to ensure resource
and operational efficiency, and make appropriate recommendations for any required
changes
• Work with IT and infrastructure to ensure optimal operational efficiencies
• Ensure all infrastructure meets agreed SLA standards.
Requirements
• Recent experience in a similar role ideally within a BPO Contact Center or similar
services company.
• Bachelor’s Degree
• 5+ years’ experience as an HR business partner or HR Manager providing operations
support
• Knowledge an...