Sales Trainer

Description:

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:

• Training Program Development:

  Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.

  • Training Delivery:

    Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.

    • Sales Coaching:

      Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.

      • Performance Evaluation:

        Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.

        • Sales Techniques:

          Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.

          • Product Knowledge:

            Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

            • Compliance and Regulations:

              Educate on industry regulations, compliance requirements, and ethical sales practices.

              • Documentation:

                Maintain accurate records of training sessions, attendance, and performance improvement plans.

                • Continuous Improvement:

                  Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

                  Qualifications:

                  • 3+ years’ experience in sales training within a BPO or contact centre environment.
                  • Strong understanding of sales methodologies and techniques.
                  • Excellent presentation and communication skills.
                  • Ability to motivate and inspire sales teams.
                  • Patience and the ability to provide constructive feedback.
                  • Certifications in sales training or relevant field a plus.

                    Benefits:

                    Competitive salary and performance-based incentives.

                    Professional development and ongoing training opportunities.

                    Collaborative and supportive team environment.

                    If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business s...