Description:
Role
Our company owns and manages prime properties in many regions across Africa and has plans to expand its global footprint. As a business we rely on the experience and quality of our camp offering and the knowledge of our reservations and sales teams to close sales. Doing this allows us to strive towards our vision. The role of the Product Trainer is to enhance the reservations and sales teams’ knowledge of the regions, concessions, camps and experiences offered across our unique portfolio. Furthermore, the Product Trainer will play a key role in fostering a culture where continuous learning is encouraged.
A key objective for the incumbent will be to align the training content with the unique selling points and differentiating features of each of our properties as well as those of the services we offer and our touring services. This is key from the perspective of ensuring that there is a consistent message that resonates throughout the business and can be shared with external partners
Responsibilities
Responsible to create, manage and deliver detailed training on the company’s products and services. This includes our camps, our touring services and transport services. Ensure that staff are aware of where they can access product-specific information. Work closely with the Head of Reservations, Reservations Managers and Reservations Operations Managers to drive a targeted Product training program within the reservation teams. Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training based on annual sales patterns. Work closely with the sales team to ensure that everyone in the sales team is promoting the same Unique Selling Points (USP’s) for all of our camps and services. Train new staff on all our camps and the regions within which we operate. Implement holistic product training modules incorporating aspects of eco-tourism, hospitality, sustainability, wildlife and community influences. Training will need to be of a detailed nature so as to highlight the unique aspects of our camps and the areas within which we operate. The camp training will need to cover topics such as: USP’s of the camp Topography and habitats of the area Detailed overview of fauna and flora highlighting key species Community involvement Purpose and impact Access Competing and complementary products Outside of the product specific training, foster a culture that promotes a passion for wildlife and conservation in general.
Training
Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl. Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and a...