Call Centre Agent

Description:

E.P.X Courier Services, a national courier company, is looking for an enthusiastic, well-presented candidate to fill a position in their Call Centre in KLERKSDORP.

• Call Centre - booking of collections and following up on collections placed at various branches • Resolve Customer’s requests via calls and emails • Handling escalated queries from branches, agents, and clients • Capturing, scanning, and analysing PODs • Clearing and following up on all outstanding PODs • Continued to follow up on existing queries until resolved • Communicate customer inquiries/ feedback to relevant team members

Requirements:

• Problem Solving: 2 to 3 years
• Parcel Perfect: 2 to 3 years
• Client Service Oriented: 2 to 3 years

• Preference will be given to candidates with courier experience. • Must be fluent in English and Afrikaans • Excellent communication skills (written and verbal) & Telephone manner • Must be computer literate • Attention to detail, hardworking, and well presented • Ability to work in a pressurized and fast-paced environment • Self-disciplined and reliable individual • Aptitude for problem-solving and multitasking • Own transport • Customer service orientated