Description:
A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION
EMPLOYMENT TYPE : PERMANENT
SECTOR : CALL CENTRE
START DATE : 6 JUNE 2022
DUTIES:
Take inbound calls in a professional manner
Handle & overcome objections in a professional and effective manner
Adhere to targets
Take inbound calls from an international customer base
Handle both internal & external e-mail correspondence to and from clients
Work towards resolution time periods, quality standards and targets
Reach call resolution timeously
Develop excellent relationships with all stakeholders
REQUIREMENTS:
French (Read, Write & Speak)
Work on weekends and shifts as required
Flexibility and easily adaptable to pressurized environments and change
Proven customer service orientation
Problem solving skills
Applied foreign language in previous work experience
Ability to multi task
Exposure to travel
Meet targets
Attend regular training sessions
HOURS:
Monday Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):
09:00 18:00
12:00 21:00
15:00 00:00
17:00 02:00
18:00 03:00
20:00 05:00
00:00 09:00
Will be working SA Public Holidays
INCENTIVES:
75% medical aid contribution
3% provident fund contribution
100% death cover
Unlimited free access to airport lounges
Free transport for after hour shift, week-ends and Public Holidays
14 May 2022;
from:
gumtree.co.za