Description:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. *Job Objectives:* * To efficiently execute all operational activities at the point of sale in a timely and efficient manner. * To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. * To ensure the safe handling of cash at all times. * To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. * To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less". * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Knowledge:* * Basic maths calculations * Retail/FMCG background and understanding of merchandising and promotions principles * Understanding of stock management procedures * Knowledge of customer service excellence *Skills:* * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* Essential: * Relating and networking * Following instructions and procedures * Delivering Results and Meeting Customer Expectations Desirable: * Working with people * Persuading and Influencing * Planning and Organising * Coping with Pressures and Setbacks *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK1613MGR@clicks.co.za)(mailto:CLK1613MGR@clicks.co.za) *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK1613MGR@clicks.co.za)(mailto:CLK1613MGR@clicks.co.za)
12 May 2022;
from:
gumtree.co.za