Description:
The IT Department is responsible for supporting and maintaining the company''s IT systems and for providing efficient desktop support to all business users. The department is also responsible for resolving any IT related faults quickly and efficiently, including a broad range of queries from how to set up a email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.
Also responsible for supporting and maintaining the Network and Desktop operating systems, and Microsoft Exchange environment plus general maintenance of all IT related hardware/software.
The position provides exposure to a broad range of IT related projects and activities.
Reports directly in the M.I.S Manager.
Duties / Responsibilities:
Escalate IT issues to the IT Manager where necessary
Responsible to managing backups
Diagnose and resolve technical issues
Undertake small to medium sized IT projects as instructed by IT Manager
Provide desktop and server support
Setting up and configuring new users, email accounts, access rights to network resources and hardware - laptops and desktops.
ensuring security and upgrades are applied
Fault-finding
Reporting faults and maintaining logs on servers, desktops, laptops
Ensuring patches and upgrades
Creating purchase requisitions
Ensuring all software purchased licensing is recorded and maintained
Perform basic administrative support duties as required to meet specific operational objectives
Perform miscellaneous job-related duties as assigned by the IT Manager
REquired to work extra hours to meet deadlines as and when required
Ensure that a high level of customer service and support is provided to computer users
Adhere to company protocol as laid out in the company policy and procedures
Qualifications:
Matric
A+
N+
S+ (advantageous)
Knowledge & Experience:
5 years experience in a similar role
Client desktop & network support - essential
Knowledge of Databases - SQL server and SQL express
Exposure to roll out of IT projects
Experience working with Google and Google Suites, Microsoft products including Windows, MS Office as suites
Microsoft 365 (advantageous)
VOIP
Printer setup and maintenance
Other Requirements:
Own transport and mobile phone
Willing to work after hours and be on standby for weekends
Excellent communication and writing skills
Ability to work with all levels of business - from shop floor to executive
Be passionate about IT and people
11 Mar 2022;
from:
gumtree.co.za