Description:
Job Brief
An initial 3-months limited duration contract. Could be extended, based on the impact of the candidate.
To offer support to customers who have questions, concerns, problems, or who want to purchase a product or service. As a Sales and Customer Services Agent, you know how to identify the needs of customers and resolve problems. You are always professional, courteous, and polite even in stressful circumstances.
Responsibilities – Primary accountability not limited to:
· Communicate with current and potential clients via telephone, email, online chat, or social media.
· Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
· Maintain a courteous and calm manner at all times to de-escalate stressful situations.
· Document personal information to create, update, or adjust customer accounts.
· Prepare call-related information for purposes of reporting.
· Provide and respond to feedback about any aspect of the job or its duties.
· Suggest products and services to clients based on their requests and needs.
· Answer inbound calls or generate outbound calls, log tickets, and follow up on orders.
Requirements
· 1-2 years working experience in call centre or as a customer service agent.
· Proficiency with basic computer applications (MS Windows, Word, Excel)
· Excellent verbal and written communication skills
· Ability to remain calm and composed in a fast-paced, high-pressure environment.
· Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
· Familiarity with (____) dialling systems.
· Own transport advantageous.
Salary
· Market related.