Description:
Our client in the Financial Industry is seeking a Customer Service Agent with a call-center background in client service and retention. This position will be based at their HQ in Sandton.
SALARY: R18K per month cost-to-company.
Manage a large number of incoming calls. Generate red alerts and escalation to management within a reasonable time frame. Building sustainable relationships and trust with customers through interactive communication. Obtain accurate valid and complete information by using the correct tools supplied. Meet customer team targets. Keep records of customer interactions, process customer complaints and file documents. Follow communication procedures, guidelines, and policies set by the Company. Handle customer complaints and provide appropriate solutions and alternatives within the time limits. Follow up and ensure the case is resolved within the time frame. Go the extra mile to engage with the customers to resolve their complaints.
Requirements:
Matric or higher tertiary qualification Minimum 2 years in similar role Read, Write and Speak English Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skill and active listening Excellent communication skills
Kindly email your CV, together with copies of your ID, academic qualifications and Driver's License to jobs@careernet.co.za
Only shortlisted Candidates will be contacted. Should you not hear from us within a period of 30-days from date of advertisement, please consider your application as unsuccessful.
04 Apr 2024;
from:
gumtree.co.za