Description:
We're looking for a candidate to fill this position in an exciting company.
Job Description
Identify the needs of the end user
Answer chats, calls and respond to social media queries & emails
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter and update customer information into system
Identify and escalate priority issues?
Follow up customer calls where necessary?Meets or exceeds quality and productivity goals assigned by management.
Demonstrates clear and polite written and oral communication.
Maintain a positive and professional demeanour and portray the company in a positive light.
Demonstrates appropriate sense of urgency across channel responses and service levels.
Follow company policies and processes in order to process customer requests appropriately.
Demonstrates knowledge and use of departmental resources, policies, and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
Escalates customer issues appropriately and correctly.
Demonstrates timely, accurate and professional customer service.
Proactively communicates system and process issues, and customer feedback trends to management.
Exceeds customer expectations by going above and beyond. ?
Minimum Requirements
Grade 12
Must be bilingual (verbal and written) in Danish and Norwegian
Previous customer service experience advantageous
Strong PC literacy
Strong customer orientation
Availability to work shifts (International Call Centre) ?
04 May 2022;
from:
gumtree.co.za