Director of Operations: Hotel

Description:

We're looking for a candidate to fill this position in an exciting company.



Job Duties/Responsibilities will include:



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Ensure that the financial targets of the hotel are met.

Ensure that your costs are monitored and remain in line with company and industry standards (e.g. food and beverage costs, staffing, etc.).

Ensure that your debtors are managed and collected per company policy and procedure.

Implement adequate controls within the framework and requirements of the company's policies and procedures.

Ensure that turnover growth exceeds inflation.

Forward and follow up on all potential business sent to the sales department daily.

Partake in marketing communication and initiatives and involve marketing in the areas related.

Plan your cash flow to ensure monies are available for expenses.

Develop a project plan on refurbishments, operational equipment replacement programs and general improvements.

Ensure that all projects have a proper plan with costing and timelines attached.

Ensure all financial regulations and standards are adhered to.

Ensure compliance with the Standard Operating Procedures and policies of the company and evaluate the need for further policies / procedures.

Ensure that the required standards are in place and being adhered to consistently by conducting departmental audits on a monthly basis.

Maintain property in a clean and cared for condition.

Develop relationships with regular customers.

Ensure vehicles are maintained and cared for as per company standard.

Ensure a monthly operating equipment stock take is done and results are monitored, keeping losses to a minimum and employing a replacement strategy.

Efficiently and promptly respond to guest complaints and requests and ensure that they are resolved satisfactorily.

Candidate Requirements/ Experience:



Hotel School Qualification.?-Sound experience of the full hotel operation
Strong business sense.
Guest focused.
Target driven and resilient.
Self-motivated.
Strong managerial, communication and negotiation skills.