Description:
Our client, a well-established logistics and transport solutions company, is seeking an IT Technical Support to join their team.
The purpose of this role is To maintain all hardware IT needs for the company ensuring that the IT network infrastructure is well maintained for system and process stability.
Requirements:
QUALIFICATIONS, COMPETENCIES AND SKILLS
- Grade 12 Certificate (essential)
- IT Diploma or equivalent qualification in Network management (A+ N+ Certified)
- Three years relevant experience in a similar support role
- VOIP experience
- Google workspace experience
- Web Application Firewalls experience - FortiGate firewall
- Ability to apply critical thinking and solve problems
- Excellent Written and Verbal Communication
- Excellent Interpersonal Skills
- Attention to Detail
- Ability to Work Under Pressure and meet deadlines
KEY PERFORMANCE AREAS
- To assist with installations and configuring computer hardware, software, systems, networks, printers, and scanners
- Ensure that all service issues and requests are responded to in a timely manner
- Providing technical support across the company (Remotely or in person)
- Repairing and replacing equipment as necessary
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Manage service provider relationships and ensure service delivery standards are maintained
To apply, please send your CV with your salary expectations to natasha@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
- Grade 12 Certificate (essential)
- IT Diploma or equivalent qualification in Network management (A+ N+ Certified)
- Three years relevant experience in a similar support role
- VOIP experience
- Google workspace experience
- Web Application Firewalls experience - FortiGate firewall
- Ability to apply critical thinking and solve problems
- Excellent Written and Verbal Communication
- Excellent Interpersonal Skills
- Attention to Detail
- Ability to Work Under Pressure and meet deadlines
- To assist with installations and configuring computer hardware, software, systems, networks, printers, and scanners
- Ensure that all service issues and requests are responded to in a timely manner
- Providing technical support across the company (Remotely or in person)
- Repairing and replacing equipment as necessary
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Manage service provider relationships and ensure service delivery standards are maintained
QUALIFICATIONS, COMPETENCIES AND SKILLS
- Grade 12 Certificate (essential)
- IT Diploma or equivalent qualification in Network management (A+ N+ Certified)
- Three years relevant experience in a similar support role
- VOIP experience
- Google workspace experience
- Web Application Firewalls experience - FortiGate firewall
- Ability to apply critical thinking and solve problems
- Excellent Written and Verbal Communication
- Excellent Interpersonal Skills
- Attention to Detail
- Ability to Work Under Pressure and meet deadlines
KEY PERFORMANCE AREAS
- To assist with installations and configuring computer hardware, software, systems, networks, printers, and scanners
- Ensure that all service issues and requests are responded to in a timely manner
- Providing technical support across the company (Remotely or in person)
- Repairing and replacing equipment as necessary
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Manage service provider relationships and ensure service delivery standards are maintained
To apply, please send your CV with your salary expectations to natasha@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.