Description:
Key Account Managers | Sandton
1 x Junior (Customer Services & Retention) 1 x Senior (Team Lead)
R340-540K PER ANNUM
Purpose of Position:
Complement Recruitment are recruiting for 2 Key Account Managers, 1 Junior Customer Excellence Specialist, and a Client Services: Team Lead (Manager) for permanent positions based in Sandton, Johannesburg, Gauteng. The Team Lead is responsible for ensuring completeness and accuracy of processed sales orders by the business centre, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all Quotations submitted and ensure timeously completion, reporting and analysis of Quotations as required and work in conjunction with the supply chain and finance departments. Experience in a national and international organisation or business will be beneficial.
NON-NEGOTIABLES
Fluent in English - Extremely well spoken (international client base)
Articulate, Presentable candidates.
Degree or Diploma with Sales Op''''s experience
2 years people leadership experience.
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Minimum Requirements:
· We are looking for an experienced, analytical consumer support specialist with a proven track record in delivering effective client retention and maintenance services.
· Matric, 3 Year tertiary qualification Degree or BA/BCom Degree.
· Fluent in Afrikaans and English well spoken
· 5 years of professional/Corporate experience
· 3+ years experience as a Senior Customer Service Representative with a proven knowledge of EDI processing, credit/debit processing, or special account handling.
· High Competency level, Mature - individual must have a career and progression plan for themself
· Able to lead upwards - coach, manage, mentor, delegate, train and have a leadership quality that inspires and motivates staff able to take criticism, and manage poor performance (fair, but assertive) 2 direct reports
· Proficient computer skills including MS Office Suite (Word, Excel and PowerPoint), and CRM (Salesforce) databases; MS Office (Excel) and JD Edwards
· Excellent oral and written communication skills.
· Strong business acumen and product knowledge
· Excellent numerical skills with an analytical approach to Customer Services and the ability to construct fact-based recommendations on improvement areas
· Strong ability to internalize the diversity & complexity of SA markets & to identify opportunities based on this
· Strong communication skills and ability to engage with different cultures in the SA
Personal Attributes
· Lives up to the Organisations Leadership Principles:
o Set high ambitions and challenge your team
o Be open and honest about pe
27 May 2022;
from:
gumtree.co.za