Technical Operations Manager

Description:

Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.Manage the relationship with the Client whilst maintaining profitability and productivity. Maintain good relationships with external and internal customers and handle any customer complaints .Promote interdepartmental cooperation and synergies.Participate in daily morning meetings at Plant level with customer management.Review fitment quality as per standard operating procedure.Develop, implement, and monitor guidelines for customer satisfaction.To support Contracts Manager to grow Technical Portfolio, to find new business and spot opportunities.Plan and adjust staff workloads and allocate daily tasks to team members.Provide advice and technical assistance to team members.Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.Ensure all staff are adequately trained in terms of their duties.Using the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable.Plan, implement and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.Management of financial and administrative requirementsEnsure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.Ensure rework campaigns, standardized fitments, overall WIP management targets are met in accordance with customer scope.Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.Ensure Operations strive to fulfil BBBEE such as procurement and recruitment objectives.Ensure to manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.DUTIES AND KEY RESPONSIBILITIES Responsible for overseeing the entire CMS Operation:Promoting customer relations:Manage all productive staff effectively and efficiently.Ensure all new staff are properly inducted on all policies and procedures.Ensure all department employees’ time keeping and attendance adherence.Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.To foster a team environment of inclusivity and transparency.Ensure the department adheres to ISO 9001 Quality Processes and standards.Ensure the department adheres to ISO 14001 Environmental Processes and standards.Ensure the department adheres to ISO 18001 Health and Safety standards.Education & Experience Red Seal Artisan (Electronics or Mechanical) / Degree or Diploma in Mechanical EngineeringMust have production experience.3+ years working experience in the same or similar position.Ability to effectively communicate at all levels (both internal and external customers)Aftermarket fitment knowledge required.Proven record of planning and executing projects.Effective management and utilization of resources, +- 80 e