Description:
Established National Automotive Logistics Company, Is looking for a Technical Operations Manager to join their management team, and lead their operations at the East London site. Overview of the role: Responsible for managing and motivating all services’ staff and other personnel. Ensure delivery of a high level, quality service, and on time delivery of service vehicles to ensure growth and expansion to achieve targets. Minimum requirements:Electronics or Mechanical Trade Test / Degree or Diploma in Mechanical EngineeringMust have previous OEM production experience.5+ years working experience in the same or similar position.Ability to effectively communicate at all levels (both internal and external customers)Technical fitment knowledge required.Proven record of planning and executing projects related to operations.Effective management of staff (over 80 employees at 1 site)Effective utilisation of resources to run lean operations.Must have sound computer knowledge and applications at an advance level (Full MS Office Suite) Responsibilities:Responsible for overseeing the entire CMS Operation:Manage the contract with the client whilst maintaining profitability and productivity in the operationsPlan, implement and monitor annual budgets for the entire site, scheduling expenditures, analyzing and reporting on variances and taking appropriate corrective actions to compensate for variancesManagement of financial and administration requirementsEnsure SOPs as well as KPI measures are developed, implemented and adhered to optimize operational functioningCompile various reports including KPI reports monthly and submit these to relevant personnelEnsure CMS maintains sufficient resources to meet customer demandsEnsure campaigns and blocks, standardized fitments, INQA reworks and overall inventory (bubble) & WIP management targets are met strictly in accordance with customer scopeEnsure operations adhere to SHEQ and ISO standards, 5S and Gemba principles high priorityEnsure operations strive to fulfil BBBEE such as procurement and recruitment objectivesEnsure to manage CMS workshop (and in-plant areas), Equipment and Storage yard maintenance Promoting customer relations: Maintain good relationships with external and internal customers and handle any customer complaints according to procedure.Promote interdepartmental cooperation and synergies.Attend and participate in daily morning meetings at Plant level with customer management.Review customer service orders and inspect the quality of technician repairs before the release of vehicles.Develop, implement, and monitor guidelines for working with customers to ensure maximum customer satisfaction.To support Contracts Manager to grow Technical Portfolio, to have an entrepreneurial mindset to find new business and act swiftly on projects and spot opportunities. Manage all productive staff effectively and efficiently:Plan and adjust staff workloads and allocate daily tasks and activities to staff by assigning task
19 Apr 2024;
from:
gumtree.co.za