Description:
KEY OUTPUTS
Managerial
Overall responsibility for the effective management on all levels Overall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding Team Development, Training and relief schedules of all direct reports management Overall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company values Overall communication between General Management, HOD’s and general staff departments through all levels Managing HR issues and industrial relations procedures Managing the Tented Camp in absence of General and Assistant General Manager
Financial
Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountant Active management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocks Create an environment of care for equipment, saving and sustainability
Operational
Management of all Guests areas and exceeding of guest expectations Overall accountability of following up on all maintenance in ALL front of house areas Overall accountability to live the company behaviours and implement a culture of care and learning Daily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc. Daily, monthly and weekly training of all Service departments within company standards Assist with daily hosting during mealtimes, welcome, check in etc. Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movements Assist with daily/weekly/monthly departmental meetings Provide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the rooms Provide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in service Implementing and follow up on Development plan and performance management of F&B Supervisor and Lodge Staff Coordinate and actively oversee the exceeding of guest expectations and guest delights Overall accountability for Leave cycles of Service staff, Reception and Safari Shop Daily and weekly meetings with Assistant GM and GM for smooth operations and updates at the Camp Daily and weekly feedback to Reservations on Agents, bookings etc. Implementing of new standards, equipment and active participation into the company culture Implementing of Fox Browne feedback, regional feedback and adhere to the company standards at all times Creating an en...
23 Feb 2022;
from:
gumtree.co.za