Description:
Job Description
Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met Manages / Leads innovation / PE projects Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team -Timeously and accurate reporting of the internal rating on the SLA parameters; timeously and accurate reporting of quality performance Conduct regular Gage R & R / calibrations sessions internally and/or with clients Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings Train / mentor QCAs on quality tools and concepts Support Six Sigma Projects
Competencies Required
Fosters a spirit of collaboration and teamwork Content Development Networking & Influencing Basic Statistical Analytics Operational planning and Process Management Knowledge Has a bias for action. Superior Implementation Resolves Conflicts Constructively Feedback Communication Conformance with Policies/Compliances Process Mapping and Documentation Ability to Work Independently Monitoring and reviewing Problem Solving
Experience Required
Minimum of 2 years International BPO / Offshore Quality Assessing Management / Team Leader experience.
28 Jan 2022;
from:
gumtree.co.za