Description:
- Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes
- Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
- Manages/Leads innovation/PE projects
- Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team
- Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance
- Conduct regular Gage R & R / calibrations sessions internally and/or with clients
- Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
- Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
- Train / mentor QCAs on quality tools and concepts
- Support Six Sigma Projects
- Support baseline activity
- Responsible for making and presenting MBR slides from Quality Excellence perspective
Competencies Required
- Fosters a spirit of collaboration and team work
Preferred Skillset
Exceptional listening and analytical skills Excellent oral, written and interpersonal communication skills Intermediate level of knowledge in MS-Office Work accurately and with an eye for detailsRequirements
2 years Leadership experience 4+ years of experience as a Quality Analyst Preferably BPO experience A Bachelor's/College Degree any field is an advantage
29 Nov 2021;
from:
gumtree.co.za