Description:
I am looking for an experienced Pre Legal Collections Team Leader for the Credit Card department at one of the TOP banks in S.A. Candidate to be based in Sandton. Will not consider candidates who come from agency and collects on behalf of banks.
MUST BE FAIS compliant - RE 5 OR Relevant qualification for BANKING FAIS credits
Leading a team of Collections Admin staff - early stage and post default recoveries
Manage back office operations on a daily basis
User acceptance testing
Offer support during system incident and outages
Staff recruitment
Constant team coaching
Drive continuous improvement to enhance client experience
Drive team performance
QA - Team reconciliations and cases
Responsible for root cause analysis
Monthly reporting - operations
Attend to disciplinary meetings
Must have:
No less than 2-3 years' Team Leadership role in Collections environment within the Bank, Credit Card
Matric
BCom Risk management, Banking, Financial OR Business related degree (completed)
Studying towards or completed NQF level 5 FAIS qualification
RE 5 is an advantage
Should have own car
Work 24/7 shift or overtime as required
Project management skills
Strong communication skills
Analytical
Risk management skills
Attention to detail
Deadline driven
Resilient
Strong negotiation skills
Strong personality
Excellent relationship building skills
Born leader
Energetic
Conflict management skills
Able to deal with various personalities
System orientated
Strong report writing skills
Ethical
Excellent track record, clear Crim, Fraud, ITC
Pass the interview process and psychometrics
Only serious applicants will be considered