Where

Training Manager L&D Specialist International BPO

ABC Worldwide
Cape Town Full-day Full-time

Description:

The individual will demonstrate strong and proven background in L&D and Operations, and unsurpassed organisational and administrative skills, and will join an extremely successful and fast-paced L&D division.

The Learning & Development role is both an internal, and external client facing role, with external clients.

Background

  • Experience as a Training Facilitator in a leadership role with Project Management experience
  • Experience of Work Readiness programmes for graduates
  • Experience with government institutions like SETA, SAQA
  • Experience in government grants programs
  • Previous SDF experience
  • Creation of academy would be advantageous
  • Extensive knowledge of US Property & Casualty Insurance (Preferable Intro 320 & AINS 21 Certification)
  • Expertise in Content designing and development
  • Familiarity with traditional and modern training methods (mentoring, coaching, Virtual, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Ability to do research and produce research documents on US, UK Insurance Industry
  • Insurance related training background

    Responsibilities for Learning & Development Manager

    • Keep track of a vast number of concurrent L&D initiatives
    • Manage nuances across the demands of different external clients and government institutions
    • Report on L&D initiative progress to internal and external stakeholders
    • Take responsibility for communication with clients, and managing expectations
    • Observing and noting learner successes, for feedback to business
    • Project Administration including updating of central document/training material repository, WSP/ATR submissions and SA compliance attendance registers
    • Document filing and preparation of course materials
    • Training Scheduling – booking rooms and/or MS Team Meetings for L&D initiatives
    • Driving Insurance certification in SA Geography
    • Engagement should show on the reports and the learnings (driving internal learning strategies, LMS, STC & Infinity)
    • Manage CD projects for the SA geography
    • Good reporting skills – should be able to effectively report out the progress of initiatives (Strong Ms Excel, PPT and Word Skills)
    • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
    • To conduct TNI & TNA with stakeholders leading to Identifying and assessing future and current training needs
    • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
    • Drive closure of training programs with expected outcomes
11 Nov 2021;   from: gumtree.co.za

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