Description:
Basic Function
This role is primarily responsible for front-line hiring for Voice & Non-Voice processes at the executive & support level in the organization
Essential Functions
Ensure that the process transactions are processed as per policy / procedures Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Ensure adherence to established attendance schedules Ensure adherence to Company Policies and Procedures The performance parameters include the following: Meeting set targets on a monthly basis Offer to Joining Ratio of the Offers made Quality of candidates hired and on-boarded Number of defects against number of Offers made 100% adherence to compliance requests and policy Deliver on intakes within timelines and at high quality levelsPrimary Internal Interactions
Team for the purpose of coordination Assistant Manager for escalations, unresolved issues, appraisals and reviews Manager for solving the issues unsolved by the immediate supervisor Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposes Customer Experience Analysts and Trainers for the purpose of Voice Capability assessmentsPrimary External Interactions
Vendors for:Hiring candidates, Lining up candidates for interviews and also assessing their performance
Timeous feedback to vendors around candidate success and offer opportunities Giving Advertisements
Preparing promotion material
Excellent communication with external candidates around feedback
Skills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
Minimum Matric Qualification (or working towards) in related field will be preferred
Work Experience Requirements
Minimum 12 months of work experience Volume Recruitment Experience in a BPO/agency environment will be preferred<...