Description:
Basic Function
This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:
Smooth Functioning of the various channels of RecruitmentTo mentor the Executives, in respective Teams
Essential Functions
Ensure that the process transactions are processed as per policy / procedures Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Ensure adherence to established attendance schedules Ensure adherence to Company Policies and ProceduresThe performance parameters include the following:
Development and management of New and Existing vendors Cost effectiveness of hiring through that channel Quality parameters Compliance adherence in process and audits Number of defects made against the Offers rolled out Attain consistency in time to hire of candidates Offer to Joining RatioPrimary Internal Interactions
Team for the purpose of coordination Manager for escalations, unresolved issues, appraisals and reviews SAVP / VP for solving the issues unsolved by the immediate supervisor Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposes Finance and Commercial departments for settling vendor Customer Experience Analysts and Trainers for the purpose of Voice Capability assessmentsPrimary External Interactions
Vendors for: Hiring candidates, Lining up candidates for interviews and also assessing their performance Giving Advertisements Preparing promotion materialSkills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
- Team handling skill
- Should be able to take decisions in all kind of situations
- Orientation towards data and MIS
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
Matric (Passed) Appropriate Tertiary Qual...