Description:
TEMP ASSIGNMENT FOR 6 MONTHS
JOB PURPOSE:
Responsible for managing our IT infrastructure, this will include the entire desktop environment, software/applications and networks.
MAIN ACCOUNTABILITIES
Ensure that all the incidents / requests are responded to within required SLA. Provide telephonic / remote support. Ensure clients are kept up to date regarding their incidents and requests. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems. Maintain a high degree of first-time resolution for all support queries and adhere to all service management principles as directed. Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems. Ensure connectivity of IT systems and the internet. Support users remotely as well as onsite as directed. Support users in the use of computer equipment by providing necessary training and advice. Escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem. Pre-build and setup PCs/ notebooks and systems where required.
MINIMUM REQUIREMENTS
Grade 12 Minimum A+ N+ or similar preferable A minimum of 2-3 years’ experience as an IT Infrastructure support technician. Microsoft Certified Solutions Associate (MCSA) an advantage (even if currently busywith studies)
Windows 10 certification Office 2016/2019 and Office 365 certification an advantage (even if currently busywith studies)
Driver’s licence and own reliable transport essential
KEY COMPETENCIES FOR THE ROLE HOLDER:
After hours availability Ability to troubleshoot and provide recommendations for resolving technical issues. Overtime and standby will be required on occasions; including Saturdays and Sundays if required Hands on approach and a willingness to learn is a must. Commitment to future job relevant certifications essential. Strong interpersonal skills - comfortable interfacing with all levels of company Excellent communication in English, both verbal and written. Well presented.
CHARACTERISTICS FOR THE ROLE HOLDER:
Passionate and resourceful, going the extra mile. Ability to prioritize and work under pressure. Ability to work independently. Positive attitude, always portraying a professional image. Effective time management. Ownership of tasks and using initiat...
26 Apr 2022;
from:
gumtree.co.za