Description:
Specialist: Technical Support: Menlyn: Temp Position
Responsible for managing our IT infrastructure, this will include the entire desktop environment, software/applications, and networks.
What will you do?
- Ensure that all the incidents / requests are responded to within required SLA.
- Provide telephonic / remote support.
- Ensure clients are kept up to date regarding their incidents and requests.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.
- Maintain a high degree of first-time resolution for all support queries and adhere to all service management principles as directed.
- Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
- Ensure connectivity of IT systems and the internet.
- Support users remotely as well as onsite as directed.
- Support users in the use of computer equipment by providing necessary training and advice.
- Escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem.
- Pre-build and setup PCs/ notebooks and systems where required.
What is the must haves?
- Grade 12
- Minimum A+ N+ or similar preferable
- CCNA (Certified Cisco Network Administrator)
- A minimum of 2-3 years’ experience as an IT Infrastructure support technician.
- Microsoft Certified Solutions Associate (MCSA) an advantage (even if currently busy with studies)
- Windows 10 certification
- Office 2016/2019 and Office 365 certification an advantage (even if currently busy with studies)
- Driver’s licence and own reliable transport essential
23 May 2023;
from:
gumtree.co.za