Description:
1. Key Performance Indicators:
Customer Service
Measure & Improve Customer Service levels and Customer Satisfaction for all Linehaul clients incl all new clients. Establish productive, professional relationships with key personnel in assigned customer accounts. Forms part of the team around solution development efforts that best addresses customer's needs, coordinating with Linehaul Ops, X Dock/Secondary networks, Commercial & any other related support functions. Setting up and ensuring clear communication channels exist between, Internal as well as external stakeholders. Manage all aspects of clients - Key Accounts. ensure customer stats are prepared and updated as required. Conduct regular customer visits and provide updates and reports as required. Manage and maintain customer relationships as best as possible and as mandated by Exec.KPI's
KPI achievement to be inline & exceed customer targets. Daily monitoring of KPI activities by key account, and formally address non conformance KPI packs to be developed and maintained for all customers, this will include details such as number of loads, routes, loading/offloading times, supply vs ordered, on time supply, TAT etc. KPI Packs to be standardised and relevant info shared daily, weekly & monthly. This will include info sharing at the weekly profit plan meetings. KPI's to be maintained at targets defined by the customers. Plans to be put into place should KPI's be off target. Continuous improvement to improve status of KPI's Driver, Truck productivity reporting & improvement in collaboration with linehaul operational management team Reporting on performance of drivers, trucks. These will need to be transitioned to the BI Tool & will monitor and reporting on Plato and fleet vision discipline.Business Development
Participate in canvasing clients and developing the customer development playbook Onboarding new clients & ad hoc clients Assisting in finding ad hoc linehaul opportunities. Seek 4pl opportunities and manage customers and suppliersBilling & Delivery Notes
Assist finance in ensuring billing completeness. Check against contract. Accurate log of all relevant information to be recorded and provided to finance to bill standing time, overtime, cancellations etc. by customer. Oversight of Delivery notes team Any other duties and ad-hoc ISO 9001-2015 knowledge &Competencies:
Must be able to work under pressure, Dynam...
11 Nov 2021;
from:
gumtree.co.za