Private Game Reserve Receptionist

Description:

A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area. Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay. Qualifications and skills: Grade 12 (essential) Good literacy & numeracy skills (essential) MS Office Suite proficiency (recommended) & previous experience on a PMS system At least 2 years’ experience in a similar role Effective communication skills Additional information: This is a live-in position in the Ceres Karoo Only shortlisted candidates will be contacted Key Performance Areas: Reception Greet the guests on arrival by making use of their surname Register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc. Allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid Liaise or alert the ranger so that the guest’s luggage is taken to his room and the key issued Rooming guests explaining all amenities in the room Ensure all charges are posted and billing is correct prior to departure Answer telephone professionally within 3 rings Ensure messages are relayed to all HOD’s Assist with Stock Take Maintain cleanliness of reception desk as well as the curio shop Ensure Welcome Cards are handwritten daily Update Nationality Report daily Assist guests with any queries or requests UPSELL Activities offered at the Lodge Adhoc Ensure that the occupancy list is updated and copies given to the relevant department Redirect all special enquiries to the Guest Relations Manager and General Manager To perform any other associated and reasonable task that may be required from time to time Standard Requirements Maintain a neat, well-groomed appearance at all times Wear a clean, ironed uniform and a name Radio etiquette Telephone etiquette Respect his / her supervisor and be a good team player at all times


Responsibility:
This position has the responsibility of dealing with guests on a daily basis. The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments. Key focus areas: Guest Handling & Service Administrative Functions